Refund and Returns Policy

Overview

Our return and refund policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and sent back in its original packaging.

Please note that custom-made rugs are not eligible for returns.

Non-Returnable Items:

Gift cards

To complete your return, a receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your refund is approved, the amount will be credited back to your original payment method within a few days.

Delayed or missing refunds

If you haven’t received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card provider, as it may take some time before the refund is processed.
Reach out to your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at [your email address]..

Sale items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at [your email address].

Shipping returns

To return your product, please send it to:

[CENTRE MIRLEFT SIDI IFNI]

Customers are responsible for covering return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.

The time required for exchanged items to reach you may vary depending on your location.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.